Help and contact
Little Hanzi Support
Answers for purchases, voice search, sharing, local data, and handwriting practice.
Frequently asked questions
How does the free allowance work?
You can look up 50 different Chinese characters for free. Looking up a previously used character does not consume the allowance again. After the allowance is used, learned characters remain available; only new-character lookups require the one-time purchase.
What does the one-time purchase unlock?
The non-consumable purchase enables unlimited lookups of new Chinese characters. It is not a subscription. Previously learned characters remain available without purchasing.
How do I restore a purchase?
Open Settings, find New character access, and choose Restore purchase. Complete parent verification and use the Apple Account that made the original purchase. If restoration fails, confirm that App Store purchases are allowed in Screen Time and try again on a stable network.
How do I request a refund?
Apple handles payments and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. Learned characters remain available if a purchase is refunded or revoked.
Why is voice search unavailable?
In iOS Settings, allow Little Hanzi to use both the microphone and speech recognition. Availability can also depend on Apple services, the network, language support, and device restrictions. Typed search works without these permissions.
Why does WeChat not appear in the share list?
Little Hanzi uses the standard iOS share sheet and creates a WeChat-compatible image. WeChat appears only when it is installed, signed in, and enabled for sharing. In the app row, choose More and enable WeChat when iOS offers it.
Does sharing unlock features or free characters?
No. Sharing is optional and does not change the 50-character allowance. Reviewing learned characters and exporting CSV do not require sharing.
How do I export or clear local history?
Open Settings to export input history as CSV or clear recent searches and input history. CSV files are generated locally. Deleting the app removes ordinary local files and preferences, while free-allowance status may remain in iOS Keychain to prevent a reinstall from resetting it.